No Faith in the Ombudsman for Banking Services (obssa)

have no faith in the banking OMBUDSMAN. I referred a case of Nedbank credit card ***** to them last year and they were completely ***********. I say this not because they ruled against me, but due to their lack of prompt response and thoroughness in investigating the issue.

I had to point out an email that the bank sent to me promising to refund my monies as soon as a ***** case is opened. It was clear evidence that the Nedbank did not carry out due diligence. You cannot promise a client that you will refund the monies and then 4 weeks later withdraw the promise. This, the banking OMBUDSMAN did not pick up in my case. They did not hold the bank accountable for this, which is a sad state of affairs.

I have no faith in their services. I don't see the value in having such an organization in this country.