No assistance from Ombudsman office

I've logged a complaint as early as April against my bank. I've had very little help from the office of the Ombudsman, I have sent numerous emails and I have called and left voicemail messages to no avail! If the very organisation that is supposed to help with disputes is not assistng then I dont know where consumers are supposed to get help from. Its very dissapointing! <br> <br> REF: FNB OBS: ***