No accountability no transparency and is baised

Is there any sector in South Africa that actually proof that they stand on their Vision Mission? OBSSA state they are transparency and takes accountability but they are not transparent in anyway whatsoever, they discriminate and keep the complaint with no feedback and when they do give feedback the advise that the complaint is not for them but keeping it since 9th of February 2020 and close the complaint without proper investigation. You tell then to review the case as they were baised during the whole investigation and outcome. After closing the complaint they don't advise you on your next option once you not happy with the outcome but banks gets advise on what to do if they want to dispute the out come.

Is there any other dispute tribunal other than the ombudsman for banking Services? As their staff is *********** not there to serve the public in South Africa. It is time that OBSSA must take accountability for everything they do. Pathetic service