NEDBANK POOR CUSTOMER SERVICE EVER

NEDBANK SA,. I have been trying since 1 March to have my profile unsuspended, i have been to your branch 3 times now and made several calls to your conctact centre to no avail.. here i am waiting on a call that i was promised i would recieve today aftter having another fail attempt at a Nedback branch to unsuspend my profile.. Vuyisile Masima and Salona.. empty promises to asisst me has not sufficed.. i am still siting with a blockled App... how much longer am i going to have to wait to get the proper assistanct to get my Profile unsuspended?? how many case numbers still and how many times do i still have to go to one of your branches.. worse service EVER./..