********** withdrawal from bank when their security systems were bypassed.

After ********** withdrawals from my banking account, without my falling to a phishing ****, the bank was only prepared to refund HALF the amount taken. I did not accept this initial offer, as the information necessary for the ***** to occur could only have come from someone inside the bank, using personal card details, when I had never used the card which was still in my possession. The bank did refer to the Ombudsman as an alternative approach, therefore I followed up through Email to the Ombudsman, submitting the details required. The ombudsman rep**** and detailed the process to follow, by first obtaining details from the bank,s perspective. Once the bank's response was made available, the Ombudsman stated the time necessary for their assessment and came back to me in the time stated, with a successful outcome which the bank accepted and the bank finally repaid almost the full amount, only excluding some transactional fees, which occurred when the amounts withdrawn were transferred to an overseas account