Disgusting ombudsman service

I have escalated a ***** case to the ombudsman in April this year. There has been no feedback from them to date unless I don't send an email to query the status.

This is totally unacceptable the level of service that they have provided to me as a client to requested assistance.

I am also appalled that Nedbank called me after 8 months to speak to an investigator. I was not notified by the ombudsman about this but was rather told that I dont interact with the bank now that I have logged a complaint.

They wont reply to the message here as well, its serves no importance in their lives.