DISGRACEFUL SERVICE FROM OMBUSMAN BANKING

I've been having a dispute with NEDBANK over a huge amount of money taken out of my credit card since August, since no lack with them contacted the Ombudsman For Banking Services (obssa) for assistance. Immediately the sent me a mail asking for 3 weeks to liaise with the bank, and to inform of any notification I had from them.

Three weeks come and gone long ago, I have forwarded mails with banks corr4spondence and my answer, I requested to know about progress etc etc.

Do you think I've heard from them WELL OF COURSE NOT....

Wonder why do they say they are there to assist when they do nothing, or definitely not what they say they are there for.

Belinda ***