Couldn't be bothered following up about complaint

I made a complaint with the above Company, in June 2015, relating to First National Bank, & I was subsequently dealing with a lady by the name of Queen, who sent me paperwork to be completed & this was going to be submitted by them to FNB. I duly did so, sent all the required information back to them, then NOTHING. A couple of weeks later, I sent another email, still nothing. About a week later, I sent another email, this time stating that if Queen was not prepared to help me, then could she please hand me over to someone higher up, who would take the time to help me get my complaint sorted out. On the 27-07-2015, I received an email from Mr. Abraham Mlanga, stating that my complaint had been submitted to FNB, & I would be receiving a call from FNB, within 21 working days. To date, I have received NO phone calls, no followups, no communication via email from either FNB or OBBSA & it is now the 2-9-2015. This all relates to prescribed debt which FNB refuses to cancel & I was advised that they can only hold this against me for 5 years, NOT 17 YEARS LATER. No wonder this country is going down the tubes, nothing gets done here & no-one is prepared to help me resolve my situation at all