Capitec Bank no service to clients.

I wrongly transferred R1000 to my wife's Capitec account by phone and wrongly pressed a wrong number. Money transferred to a non excisting cell number. After 4 visits to the bank and 2 mails to complaints head office a name was given to me no ID and sorry you must solve it yourself. The bank said I must report it to the police for a case number but they cant get an ID for the name the bank gave me. The bank say if the other party does not give permission they cannot help me, according to them the money was frozen. The other party's cell number do not excist why cant they reverse the money. After this I will cancel my account with Capitec they do not have any interest in helping a client . Useless!!!!!!!!!!

Frans Moller. ********** 737