Banking ombuds - bad service

I have written a review with the bad service received from the banking ombuds and still not responded. Kindly advise on what to be done next. I know I am not the only one who are not satisfied with the service from most of these government institutions that were established to help us the victims of these banks and insurance companies that are taking advantage of our situation whereby these institutions always side with the oppressors and the exploiters. Something needs to be done about this. I wish those who have experience the same treatment from any of these institutions to come forward by writing their reviews to Hollo Peter. They need to be exposed, or they will continue taking advantage of the citizen of this country, black or white.