Bank ***** cleared by the Bank Ombudsman

we were ****med for R60000.00 from a Nedbank ATM. We had no assistance at all from most of Nedbank staff. Most Nedbank staff who were totally rude, arrogant, and disinterested in assisting, In desperation we went to the Bank Ombudsman and the total amount was repaid to us. It took 3 months to clear the case. We were given names and contact numbers of the investigator and we were able to give our side of the story. We are happy with our dealings with the Bank Ombudsman. The Bank Ombudsman web site is user friendly.