Bad Service from the Ombudsman

Ref: For[***] I have logged a complaint with OBSSA since last year, the reason why I logged a complaint with them is because I have an outstanding matter with FNB, where my account was debited without my authority and the bank does not want to pay me my money, instead they taking me pillar to post without any concrete resolution.

Then I decided to hand the matter to OBS, the matter was handled by a lady called Nqobile Ngwenya, after sometime the matter was referred a guy called Kwanda Vabaza (Adjudicator). There was a time where I received an email from Nqobile notifying me that they are waiting for the bank's responds and if is not in my favor then the matter will be handed to the Adjudicator, the following day then I received an email from Kwanda Vabaza, the email had two attachments from the bank and the said they have paid me back my money in those letters. I rep**** to him I said I am not happy with the outcome of this matter I asked him to take the matter further to the Adjudicator, I got a responds that Mr, Vabza he is the Adjudicator. By then I did not know he is the Adjudicator. I then requested him to give me the report of his investigations to this matter and the recommendations thereof, he could not provide me the report. I told him I still believe I have a strong case against the bank because there was two transactions that happened, they paid one and I am disputing the second transaction. He said to me he have sent the matter to the bank I must wait for the responds. He later sent me an email with the deadline set for the bank to respond. The deadline lapsed with no answer from him, I then decided to follow up requesting the responds. He sent me another email with attachments almost similar with the other one he sent me before, he then said the bank said they paid me if I need assistance with the second debit transaction I should log a call with the bank first. I responded I told him this is the reason why this matter is in their hands, I logged a call with the bank last year for the second transaction on the 12/11/2020, the reference number is: ***. All this information I provided them before when first I logged the complaint, Nqobile Ngwenya had this information. I sent emails, statements, sms notifications, they had everything. I sent him again the information he claimed he did not have.

Up until now still there is no word of acknowledgment from him as whether he received my emails or not. I sent an email last Friday asking to know what is the way forward since I gave him the info he did not have, no responds still.

Kwada Vabaza he is been taking me pillar to post exactly the way the bank did. And I am getting a feeling that the employees of OBSSA including Kwanda Vabaza they are in a payroll of the banks to ill treat every one who has serious matters with them (banks).

I urge the public out there to be aware of the treatment that they will get from some of the ombudsman more especially from OBSSA. They are there to serve the interest of the banks not us (Clients).