Bad Service

I am so disappointed with adjudicator Alison de Bruin from ombudsman office as it clearly shows that she is bias to the bank instead of the consumer as her finding is favouring the bank no matter how wrong the bank is. FNB knows that they can treat clients anyway they want and debit on our accounts at any date that suits them but not as per agreed date cause they know they have backing of her and even if you complain she will rule on their favour and advise you to get an attorney at your own cost. It was like I reported a dog(FNB) to its puppy (OBSSA) and the findings were obvious.