bad service by ombudsman.no feedback but case closed.

after I have lodged a complaint against fnb at the ombudsman in July month I did not receive feedback. I then decided to call them this morning as I could not track my complaint anymore. so to my astonishment I was informed that my case was closed and a vague explanation was given and a contact number to call to get more details. after trying numerous times to contact this number but to no avail.

I would just like to know what was the outcome of my case and I would like evidence be given if the ombudsman did favour fnb. why did I not receive any feedback regarding my case? why should I have to call to get feedback and then no feedback is given? please provide me with a detailed investigation and feedback, and I think I have a right to know what the outcome of my case is. I have even sent an email last week but no response.

my case number is ***.

kind regards hilton damons