Apathetic service from OBSSA

Reported an issue with Nedbank to OBSSA on 21 July 2021. Had it not been for me chasing for response, the case would still be sitting in the "to be done" file.

Two plus months down the line, and the issue is no closer to resolution than it was at the outset of the complaint being logged.

Emails have not been answered, calls have not been returned by management post escalation of the complaint.

Highly disappointed with the lack of service and resolution from OBSSA and would suggest an alternative ombudsman be used should anyone have a financial issue that needs resolution.