ABSA *****

My ABSA Savings account was hacked last year and I have been fighting and trying to get answers since. When ABSA said they would not refund me as there was negligence on my side it was sent through to the Ombudsman to come up with the exact same reasoning. My frustration comes when asking for proof of such a claim, there is silence and am still battling to get an answer. There is a post on a website that ABSA are doing this to allot of consumers but yet nothing gets done about it as its very easy just to say the consumer is negligent.

I am extremely disappointing with the Ombudsman for Banking Services as it seems like they in cahoots with the bank. Once the final decision has been made there is no room for the consumer to try and get in touch with them to ask questions on how they got to their resolution. I have been a customer of ABSA for over 20 years and paid allot of fees along the way and this is how I get treated. I was surely hoping that the Ombudsman would at least deep dive the matter and give more reason behind their findings.

Refs OBSSA - 18/10-0084 ABSA - ASZA-1***7