Thank you

After three long months of frustratrion, fighting for a refund from a well known e-commerce store, the issue is finally resolved.

I found out about CGSO (Consumer goods and services ombudsman) online. Shortly after emailing them, Mantombi Rikhotso, sent an email and phoned me to advise on the procedure.

To my surprise, as soon as the big company which sold me a faulty cellphone, heard that I had involved CGSO, the refund was done urgently.

Consumers have a fighting chance after all :)