Takes 6 months to tell you nothing can be done!

Absolutely useless! You're better off getting a lawyer or fighting the case yourself. Took 6 months to tell me that there's nothing they can do. Just copied and pasted a statement from the retailers website which I was already aware of! Only sent one email correspondence during the entire 6 months! Seems like they are not for the consumer at all. More in favor of the retailer. I dont know why I expected more from a South African organization. Should have known that our public service sectors are Absolutely Pathetic. This one is no different.