REF ***

I have logged a case with the Consumer Goods Ombusdman beginning of February, I had to follow up each week for progress. I was so dissapointed that I took the matter up with MTN up with myself for some clarity, the person handling the case always promises to call me back after I call her but never does, as a results I'm being refunded far less than what I paid for the laptop, the lady can't even keep track of our last correspondence. As a service provider who rectifies complains more customer service improvement is needed. We can't get to the person who deals with the queries on the MTN side because the signature and contact details are removed.