NOT HAPPY WITH THE WAY CONSUMER OMBUD IS HANDLING MY COMPLAINT.

I consulted Consumer Goods and Services Ombud regarding unfairly treatment by Game Stores and Hisense. My complaint was logged a longtime ago beginning of November if not mistaken. Up to date Consumer have not responded I am always calling them to check the progress but I will always be told stories. The last time I called in I was told that the lady who was dealing my complaint was on leave. I was not assisted. Yesterday I called in because it was day 16 of logging my complaint I was told the Supplier has notyet responded. So my question why Consumer is not making an effort and try to resolve this issue amicably. I feel I am not assisted even by Consumer now.