None existant service

I have an issue that has been dragging on since January 2023. I have numerous emails from the CGSO relating to my complaint and frankly it was a sheer waste of time, because after two months of emails, I still have not resolved the issue. The CGSO refered me to the commission, so I started the process with them. I have sent numerous emails to them using their "Complaint Form" to *** and *** as from 10 August 2023. To date I have not received any phone call and neither have they rep**** to any of my emails. Were these organisations not established to safeguard the comsumer from ************ dealers. Are any of these so called consumer complaints platforms really there for the consumer, or are they just there to eat tax payers hard earned monies. To whom can I complain to regarding these orgins of the state