1 reviews | Active since Sept 2016
No Feedback or Replies from Agent
I've notified CGSO about a Capitec client/merchant that is forcing customers to swipe for a minimum fee when using a card as payment on a Capitec machine.
Mpho Neluheni rep**** to my complaint, but since then has not done anything, or given me any feedback or replies to my emails.
Here is the case number - RE: ***
It has been 15 days since the deadline for the person I lodge a complaint against to reply, but I have not received any feedback or replies to my emails from Mpho Neluheni. The person I complained against is also still doing business as usually, even if Capitec and numerous other sources indicated that a business can't force a client a minimum fee when paying with a card.
Can someone please stop this, and also get Mpho to reply to emails.
Hi Wouter, we’re sorry to hear about your experience and understand your frustration. Kindly share your CGSO case reference number with us so we can look into this further. Thank you for bringing this to our attention.
Hi Wouter, we’re sorry to hear about your experience and understand your frustration. Kindly share your CGSO case reference number with us so we can look into this further. Thank you for bringing this to our attention.
Hi Wouter, thank you for sharing your case reference number. Your case handler will contact you with feedback. We appreciate your patience and understanding.
Hi Wouter, thank you for sharing your case reference number. Your case handler will contact you with feedback. We appreciate your patience and understanding.