PB
Piet B
1 reviews | Active since Jan 2018
07 Jul 2026, 13:20
No Feedback from CGSO
I send a complain to the CGSO ( Consumer Goods and Service Ombud ) ref *** Buchling, Mr Pieter regarding and upgrade on my name from MTN which I did not agree to. The CGSO send me the link to complete for the complain ( Info CGSO <***>) which I did, I was then called by the CGSO to just confirm some detail to the claim. Then *** send me email ( RE: *** ) that complain was send to MTN and that CGSO will feedback. I have send several emails to this email address and the Info address to follow up but no respond after that. I'm not sure looks like MTN and Ombuds are the same no worries about clients.
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Ombudsman CGSO's replyOfficial
07 Jul 2026, 13:46Dear Piet,
Thank you for your feedback, and we're sorry to hear about your experience.
Our records show that your case handlers have made several attempts to contact you on both your primary and alternative numbers, but unfortunately were unable to reach you. To assist us in obtaining the relevant call recording, please let us know which MTN store is closest to you.
We look forward to your response so we can continue assisting you.
Ombudsman CGSO's reply07 Jul 2026, 13:46
Official
Dear Piet,
Thank you for your feedback, and we're sorry to hear about your experience.
Our records show that your case handlers have made several attempts to contact you on both your primary and alternative numbers, but unfortunately were unable to reach you. To assist us in obtaining the relevant call recording, please let us know which MTN store is closest to you.
We look forward to your response so we can continue assisting you.