KC
Karen C
1 reviews | Active since Jul 2019
19 Jun 2021, 19:36
Mandate Failure
I am beginning to wonder if there was any point escalating my complaint further with CGSO as it has been close on six months and I have yet to receive a concrete answer to my complaint.
I have emailed Mpho, Obakeng, and Nicky, and all they give is excuses, pass the blame or make empty promises.
No wonder why businesses can abuse consumers rights, as the Ombud that is supposed to assist and protect consumers, fails to deliver on their mandate.
Helpful (0)
Replies (3)0
Replies (3)
Ombudsman CGSO's replyOfficial
21 Jun 2021, 09:40Hi Karen
Kindly be advised that your review has been noted and the team leader will be in contact with you before close of business to advise you further.
Kindly be advised that your review has been noted and the team leader will be in contact with you before close of business to advise you further.
Best regards,
Ombudsman CGSO's reply21 Jun 2021, 09:40
Official
Hi Karen
Kindly be advised that your review has been noted and the team leader will be in contact with you before close of business to advise you further.
Kindly be advised that your review has been noted and the team leader will be in contact with you before close of business to advise you further.
Best regards,
KC
Karen C's updateReviewer Update
22 Jun 2021, 19:59And two business days have passed and I'm still waiting for the team leader to contact me!!!!
Typical
Typical
KC
Karen C's update22 Jun 2021, 19:59
Reviewer Update
And two business days have passed and I'm still waiting for the team leader to contact me!!!!
Typical
Typical
Ombudsman CGSO's replyOfficial
23 Jun 2021, 15:35Hi Karen
Please note that the team leader has advised that your matter has been referred to the National Consumer Commission. Kindly be on the lookout for communication which was sent to you via email. National Consumer Commissions contact number is ***.
Please note that the team leader has advised that your matter has been referred to the National Consumer Commission. Kindly be on the lookout for communication which was sent to you via email. National Consumer Commissions contact number is ***.
Best regards,
Ombudsman CGSO's reply23 Jun 2021, 15:35
Official
Hi Karen
Please note that the team leader has advised that your matter has been referred to the National Consumer Commission. Kindly be on the lookout for communication which was sent to you via email. National Consumer Commissions contact number is ***.
Please note that the team leader has advised that your matter has been referred to the National Consumer Commission. Kindly be on the lookout for communication which was sent to you via email. National Consumer Commissions contact number is ***.
Best regards,