GM
Genevieve M
1 reviews | Active since Feb 2019
29 Jan 2026, 08:42
Lack of service and feedback
Good day,
I logged a complaint with the CGSO on 19 January 2026 regarding an Airbnb credit that is required to be refunded as cash. To date, I have not received any updates on this matter.
I have sent multiple follow-up emails to Keabetswe Seapi but have not received any response. I also note that there are previous complaints on record regarding a lack of feedback and service in this regard.
Given the lack of progress, I kindly request that my case be reassigned to an alternative representative who will actively attend to and resolve the matter.
I would appreciate your urgent assistance and feedback.
Helpful (0)
Replies (1)0
Replies (1)
Ombudsman CGSO's replyOfficial
18 Mar 2026, 08:36Dear Genevieve Mills,
Thank you for reaching out, and we sincerely apologise for the frustration caused by the lack of feedback on your matter.
Please note that we have escalated your query and informed your Complaint Officer to urgently make contact with you and provide an update. Your concerns are important to us, and we appreciate your patience while this is being attended to.
Kind regards,
Ombudsman CGSO's reply18 Mar 2026, 08:36
Official
Dear Genevieve Mills,
Thank you for reaching out, and we sincerely apologise for the frustration caused by the lack of feedback on your matter.
Please note that we have escalated your query and informed your Complaint Officer to urgently make contact with you and provide an update. Your concerns are important to us, and we appreciate your patience while this is being attended to.
Kind regards,