1 reviews | Active since Jan 2021
Lack of Pressure
I was told to remove a review that I left about the CGSO last year due them “winning” my case. However , the lack of communication , the lack of urgency and the lack of commitment to get my issue closed and resolved after my case went in favor is shocking.
I should have just left my review here for everyone to see that what I said is true about the CGSO.
The person handling my case Diketso , does not respond to emails , if he does he takes about 2-3 days to respond sometimes even longer.
When I call into speak to him , no one can put me through to him.
CGSO , I expect my case being handled to be resolved and sorted out with the third party involved as they have been out as non chalent as you.
Seems like the only way things get handled efficiently and effectively is when one takes to social media and outs you on your wrong , because clearly you are oblivious of how annoying all of this back and fourth is.
I expect better.
We sincerely apologise for the frustration and inconvenience you experienced during the handling of your matter. We appreciate your feedback and understand your concerns regarding communication and the pace of the process.
Please note that the CGSO did assist with your matter, and a recommendation was made in your favour. However, due to the supplier’s non-compliance with the outcome, you were advised to escalate the matter to the National Consumer Commission (NCC), our regulator, which is empowered to take the matter further.
We acknowledge your concerns regarding communication and will share your feedback internally as part of our ongoing efforts to improve service delivery.
The CGSO remains committed to assisting consumers and enhancing the overall service experience.
Kind regards,
CGSO
We sincerely apologise for the frustration and inconvenience you experienced during the handling of your matter. We appreciate your feedback and understand your concerns regarding communication and the pace of the process.
Please note that the CGSO did assist with your matter, and a recommendation was made in your favour. However, due to the supplier’s non-compliance with the outcome, you were advised to escalate the matter to the National Consumer Commission (NCC), our regulator, which is empowered to take the matter further.
We acknowledge your concerns regarding communication and will share your feedback internally as part of our ongoing efforts to improve service delivery.
The CGSO remains committed to assisting consumers and enhancing the overall service experience.
Kind regards,
CGSO