Complaint Still Unresolved Despite Ombud Escalation

This started since 15 January 2026 and it's now 10 June.

I escalated my dispute with Planet Fitness to the Consumer Goods and Services Ombud (CGSO) after exhausting all internal channels with the supplier.

On 25 March 2026, I was advised that the matter was under investigation.

After following up, I was informed on 25 May 2026 that Planet Fitness had still not provided substantive feedback to the Ombud despite follow-up engagements. The matter was then escalated to a Compliance Officer, and Planet Fitness was given until 29 May 2026 to respond.

As of 10 June 2026, I have not received any further update regarding the outcome of that deadline or the current status of the investigation.

I appreciate the work of the CGSO and understand that investigations take time. However, given that this dispute was first raised with Planet Fitness on 15 January 2026, I would appreciate an update regarding the next steps and current status of the matter.

I remain hopeful that the process will now move forward and that a resolution can finally be reached.

I see management at the gym each time, so they are there and they can communicate, so GSSO - reach out to them! I have their email address and contact number if you still need it.