CGSO has failed me as a consumer

I lodged a complaint with the CGSO in April 2026 (***-***). Months later, I am still waiting for meaningful assistance.

Despite sending numerous follow-up emails, WhatsApp messages, and making several phone calls, I have received no proper feedback or any indication of progress. The lack of communication and urgency is simply unacceptable.

The CGSO is meant to protect consumers and provide an independent avenue for resolving disputes. Instead, I have been left frustrated, ignored, and without any confidence that my complaint is being handled.

Out of desperation, I approached the National Consumer Commission (NCC) to seek assistance. I was informed that they could not register my complaint because it is still active with the CGSO. In other words, I am prevented from seeking help elsewhere while my case remains stagnant with no resolution in sight.

Consumers deserve better than this. It is unacceptable for an organisation tasked with protecting consumer rights to leave people in limbo for months without meaningful communication or action. I hope this review prompts the CGSO to take accountability, address my complaint, and improve the way it treats the very consumers it is supposed to serve.