Bad service consumer goods ombudsman

I logged a case with the consumer good and services Ombud in January 2024 and they still have not managed to resolve the issue for me. It's so frustrating having to deal with them as they don't even provide feedback or guidance on what needs to happen next to the the query resolved. The complaints officer Tsietsi Lebakeng does not know how to resolve my issue, i constantly have to follow up with him is extremely frustrating.