1 reviews | Active since Jan 2018
Again no response from CGSO
Sometime back ( 7 July 2026 ) I was righting about my experience with with the CGSO due to un lawful contract renewal from MTN. I must say by sending my experience on Hello Peter the CGSO called me with in minutes. I explain to them AGAIN my pain with MTN, then the CGSO told me to go to the nearest MTN store to listen to the recordings, which I really do no have time for but did send the CGSO an email with a date but no response to my email ( didn't expect anything less ), I then ask the lady from the CGSO that contacted me why the recording if in the mails that was send to me by MTN and where the CGSO was copied in MTN confirmed in righting that the client said that he doesn't wat a contract yet they have put me on a 23 month contract is this not enough evidence for the CGSO to tell MTN that the contract is un lawful. To me maybe the CGSO might get something from this contract how will I know because my complaint to the CGSO is free. The lady then said se will look at the emails and get back to me, I then even offers to share the emails again and that she must just send me an email and I will forward the facts from MTN to her, till now months later ( 27 August 2026 ) no mail yet from the CGSO yet MTN is still deducting money from my account for this ******** contract. Why is the CGSO not taking on MTN this just let me think what is going on between them. Then please CGSO don't just respond again to hellopeter saying that we did try contacting you because I have an email that you can contacting me on or is it because you don't want me to have proof of wat gets set.
We sincerely apologise for the frustration and inconvenience this matter has caused you, particularly given the length of time you have been waiting for feedback.
We understand your concerns regarding the handling of your complaint against MTN and the lack of communication following your previous engagements with our office. We have escalated your concerns to the relevant case handler and requested that they contact you directly with an update on the status of your complaint and the outstanding matters you have raised.
Please be assured that your complaint is being investigated, and we regret that our communication in this regard has not met your expectations.
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience this matter has caused you, particularly given the length of time you have been waiting for feedback.
We understand your concerns regarding the handling of your complaint against MTN and the lack of communication following your previous engagements with our office. We have escalated your concerns to the relevant case handler and requested that they contact you directly with an update on the status of your complaint and the outstanding matters you have raised.
Please be assured that your complaint is being investigated, and we regret that our communication in this regard has not met your expectations.
Thank you for bringing this to our attention.
