Poor Customer service

I am very disappointed at the level of customer service provided by omart insure . There's no sense of urgency in dealing with customers claims and absolutely no efficiency. I logged a claim on Thursday last week today it's Saturday and still my claim has not been resolved . I always have to be the one calling them asking what's going on and even even yesterday I called and spoke to Kopanela around 14H15 looking for answers he told me he was going to escalate and get back to me before end of day yesterday but no response was sent back. This shows how not serious they take their customers and clearly no integrity. I would have never taken this device insurance had I known this how they treat their customers and that all they do is provide poor customer service. I have paid the device insurance for over 3 years Nd never skipped any payment..they've been taking my money with no issues but when it comes to being quick to resolve matters it's dragging on their end . I would never advise anyone to take this insurance. Never ever. They offer you at Telkom when you purchase a device .