Beyond disgust!

I don't even think they deserve a star, they are the WORST INSURER! I logged a claim on the 23rd of April, its the 31st of May today and I still don't have a phone. Everytime I call or email, "I'm told the claim is with the assessor, we don't know what's going on". They keep asking me for a second IEMI which is not provided on the box of the phone or the policy and I also don't have. Mxm . The lack of communication and poor service delivery is beyond disgusting. Don't companies take pride in their brand and the service they render? I don't think they care about their brand, for them it's about collecting our money mxm!