BAD CUSTOMER SERVICE

I made a claim in March for my cellphone screen to be repaired and after it took them months to provide feedback for claim, I had to put a review here on hello peter before my claim could be approved after 3 months. It has now been approved, and I awaited assessment of the phone before I could get the excess amount which was different to the contract detail that I had signed for when I took the cover. I paid excess on the 21st and every time I call in, they say my phone is still awaiting repairs and no communication is shared I have to call everyday with no turnaround time given