Worst customer service -They just don't reply

Worst Airline and worst customer service. On 10 April 2020 we booked 2x one-way tickets with Oman Air from Zurich to Auckland, New Zealand and paid €1,321.31.

More than a month later (after booking subsequent flights either side of this journey with two other airlines - which we now also are having to painfully cancel), we were notified that our purchase will not be honoured. At the same time, we were notified that a refund would take 6 months to be processed.

On 3 June I asked that the matter be escalated to a member of the management team and we have still not had the courtesy of a reply or response. We would either need our refund sooner so that we’re able to book alternative trips or have the booking honoured. It has been a very confusing and time-consuming process and it’s been impossible to reach someone to get this matter resolved. When we did get through to the call centre, we were reassured that our bookings were in the system and ok for travel; but then we were again informed via email that they won’t be honoured.