OLX Customer Service is Appalling!

We have been battling for 4 days now to get feedback regarding a complaint we've lodged that a new profile we have created has been blocked. Our previous profile was compromised and all the ads were removed. However once we started listing our ads on the new profile, we received notifications that the ads are duplicates. We made print screens as evidence that there are NO existing or current adverts on our old profile and explained the whole issue. However Michelle seems not really interested in solving this matter. Even though she received confirmation that we are a legitimate dealership with a legitimate website address and contact numbers, she seems to be reluctant to sort this matter. So even though both profiles have now been blocked and after exactly 13 emails to try and get any type of response, we are still in the dark as to how or even WHEN this will be sorted. In the meantime people are copying and pasting some of our stock and listing it under ********** email addresses and contact numbers on OLX however our profiles are BLOCKED. So how is that even possible? Do not believe this will have any satisfactory outcome. Absolutely appalling service.