Hellopeter
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Herman H

1 reviews | Active since Sept 2016

06 Dec 2017, 11:12

No reaction from Customer services

On Monday, 27 Nov 2017, I responded to an adverti*****t on OLX. This turned out to be a **** and I lost some money. The incident was reported to OLX via email as no phone number could be found on the internet.

I received an automated response from OLX indicating that they will respond asap. Later I got an email for Kaashif at OLX requesting the ********** adverti*****t's URL, etc. I promptly answered with the detail requested.

Today (9 days later) the adverti*****t is still on OLX and I have heard nothing from OLX despite sending them another email on 28 Nov 2017.

OLX doesn't seem interested in protecting it's users as they could and should have reacted by pulling the adverti*****t from the website and reporting the detail of the advertiser to the police.

0
Replies (6)
Olx South Africa
Olx South Africa's reply06 Dec 2017, 12:08
Official

Hi, there.

We apologize for the inconvenience and frustration caused.

We were unable to locate your inquiry because you did not give us any information such as your name and surname, email address, etc, in your complaint. We know you've done this before and we hate to ask again but will you please send us the information such as the URL, contact number, etc, so we can follow up and find out why this was never actioned.

Please send this information to *** and we will attend to it immediately.

We once again apologize for this.

Thanks

HH
Herman H's update06 Dec 2017, 14:47
Reviewer Update
Your answer is a load of utter nonsense! Your automated response acknowledging receipt of my complaint came straight to.ky email address. The mail sent to me by yoour Kaashief also came straight to my email address. The answer I sent to you containing the URL's address also had my email address as well as my name. So did the query I sent to you on 28 Nov 2017. If you want to answer someone, please do not do so by lying and try to blame the complainant for YOUR lack of response. Why did I have to go to Hellopeter to get action from you in the first place?! I have serious doubts about the integrity of your company!
HH
Herman H's update06 Dec 2017, 14:47
Reviewer Update
Your answer is a load of utter nonsense! Your automated response acknowledging receipt of my complaint came straight to.ky email address. The mail sent to me by yoour Kaashief also came straight to my email address. The answer I sent to you containing the URL's address also had my email address as well as my name. So did the query I sent to you on 28 Nov 2017. If you want to answer someone, please do not do so by lying and try to blame the complainant for YOUR lack of response. Why did I have to go to Hellopeter to get action from you in the first place?! I have serious doubts about the integrity of your company!
HH
Herman H's update06 Dec 2017, 14:48
Reviewer Update
Your answer is a load of utter nonsense! Your automated response acknowledging receipt of my complaint came straight to.ky email address. The mail sent to me by your Kaashief also came straight to my email address. The answer I sent to you containing the URL's address also had my email address as well as my name. So did the query I sent to you on 28 Nov 2017. If you want to answer someone, please do not do so by lying and try to blame the complainant for YOUR lack of response. Why did I have to go to Hellopeter to get action from you in the first place?! I have serious doubts about the integrity of your company!
HH
Herman H's update11 Dec 2017, 15:10
Reviewer Update
OLX was quick to respond to my review above and trying to explain the problem away by saying they didn't have my email address, etc blah, blah, blah. After I've answered them back on 6 Dec 2017, no answer, no contact made by them and the ad is still on their website. PROOF ENOUGH THAT THEY ARE A COMPANY YOU DO NOT WANT TO DO NUSINESS WITH!!!!!!
HH
Herman H's update11 Dec 2017, 15:12
Reviewer Update
OLX was quick to respond to my review above and trying to explain the problem away by saying they didn't have my email address, etc blah, blah, blah. After I've answered them back on 6 Dec 2017, no answer, no contact made by them and the ad is still on their website. PROOF ENOUGH THAT THEY ARE A COMPANY YOU DO NOT WANT TO DO NUSINESS WITH!!!!!!