No Communication and nothing but excuses

What a pity to have to resort to this - I would much rather support small local business, but when service is so bad and the owner spins so many tales, how can one compliment. We asked them to reupholster a headboard - A deposit was paid immediately (16 April). After 6 weeks we went back to the shop to find out where the headboard was - the only contact we had was when we called to follow up on progress, and were told how busy they were. After being told by the owners husband that the headboard would be delivered that day, we subsequently received a call from the owner saying she was not happy with the product due to bad fabric. It was then I decided to call it quits and asked for my deposit back. I have been told twice since then that the money would be paid back once they received payment from another client. To date, I have still not seen a refund. I have sent many emails and had few responses, all I get is promises of payment. Definitley a business I cannot recommend