Shocking service from Olivia Grey Online Store

Absolutely SHOCKING after sales service.

I sent my first email of complaint regarding the defective product I received to Olivia Grey on the 3RD OF NOVEMBER 2020. After many emails requesting feedback I eventually received my first replacement product on the 20TH OF OCTOBER 2021. THAT IS 11 MONTHS!

Thereafter I received another 3 faulty products from Olivia Grey - only to eventually be blamed for their defects.

Olivia Grey have chosen not to provide me with any replacement product whatsoever. I paid R2000 for this item.

They claim it is a warranty (time) issue even though it took them 11 MONTHS to replace the product in the first place.

The entire way in which Olivia Grey have dealt with this issue shows no business ethic whatsoever.

Very very disappointing.

Any responses from Olivia Grey will only be making excuses for bad service on their part - for which they should be taking responsibility. Not passing the buck onto a customer.