Worst online purchase experience and unprofessional customer services

I have had the worst customer services from Olight SA, I have placed an order with them on the 27th of July and only received it on the 19th of August, I received an email from their customer services representative who probably got the job because he knows someone there as his grammar and spelling is that of a 9 year old which had me thinking I fell victim to a ****. Finally after the wait I receive my order in the wrong colour and upon enquiring about same I receive an email to say we don't have that colour in stock so thought we'll send a different one, all this without consulting with me about same. No plan made to ship me what I ordered, a snotty reply saying that I should let them know if they should pick it up and refund me is all I got.