Shockingly poor customer service. I have not received my purchase.

I placed an order on 25 October 2023. I have received no communication from them to date. I have called 4 times, only to be told that my order was overlooked, but would be rectified. On the subsequent calls, I was informed that the person I was speaking to only dealt with enquiries and could not assist further, but would pass the information on to the relevant sales person. Then I was informed that the sales person was on leave. And still, i have had no response from them. I am greatly disappointed in their service. Shocking customer service. I would not recommend purchasing anything from them.