Your staff need a proper training in how to talk to clients and failures to take accountability for your service failures

Today is the 14 November 2022 and the car departed from Orgas Auto garage on the 27 October 2022 and the delivery guy told me that the disc and the number plate will be delivered to me in a week or two but that never happened up until i called and query about it which i received a response from a lady called Boikanyo who said it is my responsibility to go to traffic department to do that as they cannot do that....my permit will come to an end on the 16 November 2022.Boikanyo was so rude to me and I end up losing it because I felt like a small boy even though I bought the latest Isuzu and she doesn't care about that