GN
Gugu N

1 reviews | Active since Sept 2022

14 Sept 2022, 08:48

Olgars Sold Me A Written Off Car

Olgar's Auto sold me a car that was written off in an accident and didn't disclose this information. When I bought the pre owned car I was told it's not under warranty and doesn't have a service plan...days after buying it, I contacted KIA to secure warranty and gave them the VIN number and their records revealed that the car was written off hence it wasn't under warranty and service plan. I approached the dealership the first time hoping to solve the matter amicably but they kept denying until I had to go seek legal assistance. Managed to get hold of the previous owner and she confirmed that she was indeed in an accident, forwarded the write off letter she received from her insurance, got the accident report from saps and papers from kia and Liquid Capital that attest to the car having been written off.. but they still denied and could not provide me with any solid proof that my allegations were fault. After months of back and forth they finally settled out of court. Olgars Auto misrepresented and took advantage of me..Had a terrible experience for a first time driver and buyer. Very dissappointing.

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Replies (1)
Olgar's Auto
Olgar's Auto's reply15 Sept 2022, 10:11
Official
Hi Gugu, it is with great regret that we respond to this message. As a first time buyer we would have loved for you to have an exceptional experience at the dealership with your vehicle but this was not the case.  As the dealer that sold the vehicle to you, we apologize for the inconvenience, which is why we ensured we adhered to the process of investigation and taking the vehicle back as well as settling all outstanding issues once all the information was received and assessed. 
From a dealership perspective we did our necessary checks and completed our due diligence by confirming on Transunion the quality of the vehicle of which to date Transunion does not show that the vehicle was damaged. We strive to be 100% accurate in every aspect of our business, specifically in the quality of the vehicles and the inspections and checks undertaken. 

We apologize sincerely for dropping the ball and we hope you give us the opportunity to redeem ourselves and assist you in your next purchase. 
Thank you. Olgar's Auto Management