1 reviews | Active since Oct 2012
Olgars Auto Refuses to pay deposit money back.
<p>HEllo Peter</p> <p> </p> <p>Recently I wanted to buy a car for my sister (Welile) at Epson Motors, Olgars Auto Nigel branch in jhb and things were good. We payed R60 000 deposit upfront on 27th April 2016, and paper work was meant to be then done. The car was meant to be registered with my sister but due to her credit records she could not get the deal for the motor vehicle. I then tried to get the car through my company which lead me to travel to JHB which it turned out unsuccessful die to me refusing to take the car because their processe and customer service was not of good treatment. I was not getting any follow ups on what is happening but kept being told I was goingredients to be fetched from the resident in was currently staying that time. I ended flying back to Durban because I had enough.</p> <p> </p> <p>A gentle named Andile Meyiwa (Salesman) was meant to help make this purchase happen. He kept asking his PA to ask me to hand in my details, ID Copy, Bank Statement, Proof of address, which I did but and I ended up having to follow up what's happening because there was no feedback. I ended up staying in JHB two more days in hopes something will happen but unfortunately nothing, so I sent an SMS to Andile to say please cancel the deal and I go back to Durban. </p> <p> </p> <p>Now my sister and I sent a request of which our deposit needs to be paid back to us now its becoming a problem. When we call in, their accounts department, the person who we have been calling named; Orchid to transfer the deposit money keeps giving us the run around, it has been 3 weeks now with their empty promises which now leads me to think they want to not ever pay the money back. I am spending a lot of money chasing them up to pay this money back and it has reached a point where I want to take them court. </p> <p> </p> <p>Please help. </p> <p> </p> <p>Their contact details :</p> <p>Tell: ********** (Olgar)</p> <p> </p> <p>My sisters number: ********** </p> <p> </p>
Dear Mr Zwide
Thank you for bringing this matter to my attention. You will be contacted within 48 hours for the matter to be resolved.
Your business is appreciated, so I will ensure the problem is resolved speedily.
Deon Alberts
Dealer principal
**********
Dear Mr Zwide
Thank you for bringing this matter to my attention. You will be contacted within 48 hours for the matter to be resolved.
Your business is appreciated, so I will ensure the problem is resolved speedily.
Deon Alberts
Dealer principal
**********
Hi
My sister has heard this response before and 3 weeks has passed! I am honestly irritated by this response and I would like my money transferred to my sister by end of business day today! If that is not possible please kindly advise, I am well prepared to take further action beyond this point.
Regards
Nkanyiso Nxumalo
Hi
My sister has heard this response before and 3 weeks has passed! I am honestly irritated by this response and I would like my money transferred to my sister by end of business day today! If that is not possible please kindly advise, I am well prepared to take further action beyond this point.
Regards
Nkanyiso Nxumalo
Good Day Mr Nxumalo
Thank you for getting in touch with us. We would however like to clarify a few things.
As you may already know, the deal for Ms Welile was declined at Validation stage due to ********** bank statements being provided.
The application was also declined under the business name due to returned debit orders picked up by the banks.
Ms Welile was refunded the full R49 200.00 which was paid into our account, by our accounts departments on the 06/06/2016. This was done immediately after a refund was requested and proof of payment provided to us.
We are also willing to refund the R7 800, provided we receive positive proof of payment or bank statements clearly showing a transfer into the Epson Motors account. This is company policy and payments can only be made with the presence of proof of payment(s).
With regards to you staying in JHB during the period, we take no responsibility for that – as we had not arranged anything with you prior to that. The deal was delayed due to the aforementioned reasons of the bank verifying your bank statements as a self-employed customer.
We are sorry, however, that you felt our customer service was not of your expectations.
In conclusion, we would like to request that proof of payment be sent via email, fax or brought to our dealership for the R7 800.00 and we will gladly refund the full amount.
Should you have any further enquiries or questions, feel free to contact us directly to resolve the matter and we will try our utmost best to assist. Otherwise, we would like to consider this matter settled and resolved.
Thank you
Deon Alberts
Dealer principal
**********
Good Day Mr Nxumalo
Thank you for getting in touch with us. We would however like to clarify a few things.
As you may already know, the deal for Ms Welile was declined at Validation stage due to ********** bank statements being provided.
The application was also declined under the business name due to returned debit orders picked up by the banks.
Ms Welile was refunded the full R49 200.00 which was paid into our account, by our accounts departments on the 06/06/2016. This was done immediately after a refund was requested and proof of payment provided to us.
We are also willing to refund the R7 800, provided we receive positive proof of payment or bank statements clearly showing a transfer into the Epson Motors account. This is company policy and payments can only be made with the presence of proof of payment(s).
With regards to you staying in JHB during the period, we take no responsibility for that – as we had not arranged anything with you prior to that. The deal was delayed due to the aforementioned reasons of the bank verifying your bank statements as a self-employed customer.
We are sorry, however, that you felt our customer service was not of your expectations.
In conclusion, we would like to request that proof of payment be sent via email, fax or brought to our dealership for the R7 800.00 and we will gladly refund the full amount.
Should you have any further enquiries or questions, feel free to contact us directly to resolve the matter and we will try our utmost best to assist. Otherwise, we would like to consider this matter settled and resolved.
Thank you
Deon Alberts
Dealer principal
**********
Hi,
Please see responses in brackets.
"As you may already know, the deal for Ms Welile was declined at Validation stage due to ********** bank statements being provided."
- (Do you have any evdience with you staing this is true? The bank has investigated and cleared Weilie's name and will be reopening her accounts.)
"Ms Welile was refunded the full R49 200.00 which was paid into our account, by our accounts departments on the 06/06/2016. This was done immediately after a refund was requested and proof of payment provided to us."
- (Welile has confirmed payment but payment was not done directly to her but a dealership named "Aksons" They will transferring the money to her. I will also be chasing this up. Thanks)
"We are also willing to refund the R7 800, provided we receive positive proof of payment or bank statements clearly showing a transfer into the Epson Motors account. This is company policy and payments can only be made with the presence of proof of payment(s) "
- (The actual amount you referring to is R10 800, 00 of which I will send proof of payment by tomorrow. Welile did mention she has sent the proof and your organization confirmed they recieved it, the fact that you have knowledge of this proves amount and willing to pay means your organization knew of this transaction, why is proof of payment being requested again and again?)
"With regards to you staying in JHB during the period, we take no responsibility for that – as we had not arranged anything with you prior to that.
We are sorry, however, that you felt our customer service was not of your expectations."
- (I will not accept your apology as I take offence to your statement, arrangements I made coming to JHB expressed interest for your organization for which that my time should be respected and not trashed in this manner, this trip was at my own expense hence you did not see me mentioning "I want a refund", I even contacted Andile who mentioned I will be fetched from the residence I was in even after I mentioned I have my own transport, so I sat waiting, this shows no soft s****s, respect, even to show you value my efforts.)
The deal was delayed due to the aforementioned reasons of the bank verifying your bank statements as a self-employed customer.
- (It is a first i'm given a reason as to why there was a delay and thank you.)
"Should you have any further enquiries or questions, feel free to contact us directly to resolve the matter and we will try our utmost best to assist. Otherwise, we would like to consider this matter settled and resolved."
- (How can this matter be resolved when there is still outstanding amount of "R7 800" which you mentioned you have knowledge off, in other words you done and won't care for the outstanding money that needs to be paid back, also how about showing us proof you didn't receive the money you just mentioned needs to be paid back to us? So how is this resolved?
Again I feel not with my sister but with me now, this issue is going back and forth and your organization not commiting to resolve this once and for all.
Regards
Nkanyiso Nxumalo
Hi,
Please see responses in brackets.
"As you may already know, the deal for Ms Welile was declined at Validation stage due to ********** bank statements being provided."
- (Do you have any evdience with you staing this is true? The bank has investigated and cleared Weilie's name and will be reopening her accounts.)
"Ms Welile was refunded the full R49 200.00 which was paid into our account, by our accounts departments on the 06/06/2016. This was done immediately after a refund was requested and proof of payment provided to us."
- (Welile has confirmed payment but payment was not done directly to her but a dealership named "Aksons" They will transferring the money to her. I will also be chasing this up. Thanks)
"We are also willing to refund the R7 800, provided we receive positive proof of payment or bank statements clearly showing a transfer into the Epson Motors account. This is company policy and payments can only be made with the presence of proof of payment(s) "
- (The actual amount you referring to is R10 800, 00 of which I will send proof of payment by tomorrow. Welile did mention she has sent the proof and your organization confirmed they recieved it, the fact that you have knowledge of this proves amount and willing to pay means your organization knew of this transaction, why is proof of payment being requested again and again?)
"With regards to you staying in JHB during the period, we take no responsibility for that – as we had not arranged anything with you prior to that.
We are sorry, however, that you felt our customer service was not of your expectations."
- (I will not accept your apology as I take offence to your statement, arrangements I made coming to JHB expressed interest for your organization for which that my time should be respected and not trashed in this manner, this trip was at my own expense hence you did not see me mentioning "I want a refund", I even contacted Andile who mentioned I will be fetched from the residence I was in even after I mentioned I have my own transport, so I sat waiting, this shows no soft s****s, respect, even to show you value my efforts.)
The deal was delayed due to the aforementioned reasons of the bank verifying your bank statements as a self-employed customer.
- (It is a first i'm given a reason as to why there was a delay and thank you.)
"Should you have any further enquiries or questions, feel free to contact us directly to resolve the matter and we will try our utmost best to assist. Otherwise, we would like to consider this matter settled and resolved."
- (How can this matter be resolved when there is still outstanding amount of "R7 800" which you mentioned you have knowledge off, in other words you done and won't care for the outstanding money that needs to be paid back, also how about showing us proof you didn't receive the money you just mentioned needs to be paid back to us? So how is this resolved?
Again I feel not with my sister but with me now, this issue is going back and forth and your organization not commiting to resolve this once and for all.
Regards
Nkanyiso Nxumalo
Good Day Mr Nxumalo.
Please note that the amount mentioned above was paid directly into a bank account Ms Welile provided and acknowledgement of receipt was received. We have proof of payment on our side reflecting this payment.
All we require is positive proof of payment - reflecting the said amount into the Epson Motors account and we will assist.
Thank you
Deon Alberts
Dealer principal
********** 103
Good Day Mr Nxumalo.
Please note that the amount mentioned above was paid directly into a bank account Ms Welile provided and acknowledgement of receipt was received. We have proof of payment on our side reflecting this payment.
All we require is positive proof of payment - reflecting the said amount into the Epson Motors account and we will assist.
Thank you
Deon Alberts
Dealer principal
********** 103
Hi,
Requestof proof of payment has been sent ********** with screenshots and proof of payment, the message states as below:
Amount of R 5000 paid to Olgars Auto. Another amount sent of R 5000 was sent days later, due to accounts being closed we can only retrieve the bank statement once it has been re-opened.
A conversation with Welile and Richard via WhatsApp confirming R 49 200 paid together with proof of payment. The 800 was given to Andile as cash to make it R 50 000 and Richard confirmed, hence why Richard sent a message to Welile stating he should contact Welile.
Overall amount needs to be paid back is R 10 800.00
Should Hello Peter this email to be forwared to them as well, please advise.
Regards
Nkanyiso Nxumalo on behalf of Welile.
Hi,
Requestof proof of payment has been sent ********** with screenshots and proof of payment, the message states as below:
Amount of R 5000 paid to Olgars Auto. Another amount sent of R 5000 was sent days later, due to accounts being closed we can only retrieve the bank statement once it has been re-opened.
A conversation with Welile and Richard via WhatsApp confirming R 49 200 paid together with proof of payment. The 800 was given to Andile as cash to make it R 50 000 and Richard confirmed, hence why Richard sent a message to Welile stating he should contact Welile.
Overall amount needs to be paid back is R 10 800.00
Should Hello Peter this email to be forwared to them as well, please advise.
Regards
Nkanyiso Nxumalo on behalf of Welile.
Good Day Mr Nxumalo
We acknowledge receipt of the email with the said screenshots. Please note that we will be getting in contact with Miss Welile to put this matter to bed and to address all discrepancies we have come across. We hope that the matter will be resolved to your satisfaction.
Thanks
Deon Alberts
Dealer principal
********** 103
Good Day Mr Nxumalo
We acknowledge receipt of the email with the said screenshots. Please note that we will be getting in contact with Miss Welile to put this matter to bed and to address all discrepancies we have come across. We hope that the matter will be resolved to your satisfaction.
Thanks
Deon Alberts
Dealer principal
********** 103
Hi,
When will she be contacted? Today? Monday? Next week? Next Month? When will the money be paid? We have this before and counting today this now makes it a Month this issue isn't resolved. Tp is Friday today and she was not contacted.
Please advise.
Regards
Nkanyiso Nxumalo
Hi,
When will she be contacted? Today? Monday? Next week? Next Month? When will the money be paid? We have this before and counting today this now makes it a Month this issue isn't resolved. Tp is Friday today and she was not contacted.
Please advise.
Regards
Nkanyiso Nxumalo
Please note that we tried several times to contact Ms Welile for this whole week, to no avail. Please email us alternative contact numbers we can use.
Thanks
Please note that we tried several times to contact Ms Welile for this whole week, to no avail. Please email us alternative contact numbers we can use.
Thanks
Hi,
Please don't lie, I have been with Welile & Ntokozo all week and the only phone call that was from Andile Meyiwa on Monday this week who tried to justify himself to Ntokozo as to what happened to the deal, and why it was not succefful which was the oposite story of what actuallt happened. Andile also promised the issue would be resolved and he would call in 2hrs and nothing, he did not call, thereafter there has been no communication made from Olgars Auto offices, I would have spoken to anyone who would have called from your organization myself if this was the case.
Please call Ntokozo on ********** , should you do try to call I will then confirm the phone call or miss call.
I am honestly now fed up and feel disrespected with your lie as this shows more delaying tactics and no commitment to resolving this issue.
Thanks.
Regards
Nkanyiso.
Hi,
Please don't lie, I have been with Welile & Ntokozo all week and the only phone call that was from Andile Meyiwa on Monday this week who tried to justify himself to Ntokozo as to what happened to the deal, and why it was not succefful which was the oposite story of what actuallt happened. Andile also promised the issue would be resolved and he would call in 2hrs and nothing, he did not call, thereafter there has been no communication made from Olgars Auto offices, I would have spoken to anyone who would have called from your organization myself if this was the case.
Please call Ntokozo on ********** , should you do try to call I will then confirm the phone call or miss call.
I am honestly now fed up and feel disrespected with your lie as this shows more delaying tactics and no commitment to resolving this issue.
Thanks.
Regards
Nkanyiso.
Mr Nxumalo
Please email Ms Welile's alternative contact details because our After Sales Manager has been trying to contact her, to no avail. There is absolutely no reason for Olgar's Auto to lie about this.
The only form of contact we have here is the number that was supp**** to us, which goes unanswered. Now, please be kind enough to supply us, via email, with the correct contact details so we can resolve this matter as soon as possible.
Thank you
Mr Nxumalo
Please email Ms Welile's alternative contact details because our After Sales Manager has been trying to contact her, to no avail. There is absolutely no reason for Olgar's Auto to lie about this.
The only form of contact we have here is the number that was supp**** to us, which goes unanswered. Now, please be kind enough to supply us, via email, with the correct contact details so we can resolve this matter as soon as possible.
Thank you
Hi,
Again, this is untrue as I would have picked up the phone call myself, I have been with Welile all week, and Olgars Auto has both Welile & Ntokozo contact details and none of which a phone call came from Olgars Auto.
Here are the telephone numbers once again, which Richard & Andile have.
Welile - ********** / **********
Ntokozo - **********
Thanks.
Hi,
Again, this is untrue as I would have picked up the phone call myself, I have been with Welile all week, and Olgars Auto has both Welile & Ntokozo contact details and none of which a phone call came from Olgars Auto.
Here are the telephone numbers once again, which Richard & Andile have.
Welile - ********** / **********
Ntokozo - **********
Thanks.
Mr Nxumalo
Please note that the reason we were asking for the contact details to be sent via email, is because they are only displayed as asterisks on Hello Peter.
As mentioned earlier on in the week, we refunded an amount of R49 200 to Ms Welile as soon as we spoke to her AND proof of payment was produced.
We again did mention that we needed proof of the amount SWIPED at our dealership in order to process any outstanding refunds (As per company policy). However, we have not received proof of the amount SWIPED as requested. Instead we received screenshots of Capitec bank statements, whereby a payment and a CASH WITHDRAWAL are highlighted - with no reference whatsoever.
We are willing, out of goodwill, to communicate this matter and pay a refund to Ms Welile, despite missing proof of payment from her side.
We will also try to contact Ms Welile DIRECTLY to reach a final solution, as this issue has been dragging for far too long with no end in sight. Alternatively, she can get in contact with our After Sales team on our office line and we will happily assist her.
We will not be discussing this issue any further with you.
Thank you for your time.
Best Regards
Dealer Principal
Deon Alberts
**********
Mr Nxumalo
Please note that the reason we were asking for the contact details to be sent via email, is because they are only displayed as asterisks on Hello Peter.
As mentioned earlier on in the week, we refunded an amount of R49 200 to Ms Welile as soon as we spoke to her AND proof of payment was produced.
We again did mention that we needed proof of the amount SWIPED at our dealership in order to process any outstanding refunds (As per company policy). However, we have not received proof of the amount SWIPED as requested. Instead we received screenshots of Capitec bank statements, whereby a payment and a CASH WITHDRAWAL are highlighted - with no reference whatsoever.
We are willing, out of goodwill, to communicate this matter and pay a refund to Ms Welile, despite missing proof of payment from her side.
We will also try to contact Ms Welile DIRECTLY to reach a final solution, as this issue has been dragging for far too long with no end in sight. Alternatively, she can get in contact with our After Sales team on our office line and we will happily assist her.
We will not be discussing this issue any further with you.
Thank you for your time.
Best Regards
Dealer Principal
Deon Alberts
**********
Hi,
Please see below answers in brackets.
Please note that the reason we were asking for the contact details to be sent via email, is because they are only displayed as asterisks on Hello Peter.
- (Email sent)
We are willing, out of goodwill, to communicate this matter and pay a refund to Ms Welile, despite missing proof of payment from her side.
- (Thanks, please contact Welile to finalise this promise.)
We will also try to contact Ms Welile DIRECTLY to reach a final solution, as this issue has been dragging for far too long with no end in sight. Alternatively, she can get in contact with our After Sales team on our office line and we will happily assist her.
- (Your organization has been dragging this issue, please also make sure your After Sales Team makes an attempt to contact Welile.)
We will not be discussing this issue any further with you.
- (currently welile does not have an Hello Peter account and I will assist her in opening one to report on update should this matter is not resolved by Monday on the promises you making right now and referrence on this Review, and I will also definately give a report back.)
Thank you.
Regards
Nkanyiso, on behalf of Welile Msomi.
Hi,
Please see below answers in brackets.
Please note that the reason we were asking for the contact details to be sent via email, is because they are only displayed as asterisks on Hello Peter.
- (Email sent)
We are willing, out of goodwill, to communicate this matter and pay a refund to Ms Welile, despite missing proof of payment from her side.
- (Thanks, please contact Welile to finalise this promise.)
We will also try to contact Ms Welile DIRECTLY to reach a final solution, as this issue has been dragging for far too long with no end in sight. Alternatively, she can get in contact with our After Sales team on our office line and we will happily assist her.
- (Your organization has been dragging this issue, please also make sure your After Sales Team makes an attempt to contact Welile.)
We will not be discussing this issue any further with you.
- (currently welile does not have an Hello Peter account and I will assist her in opening one to report on update should this matter is not resolved by Monday on the promises you making right now and referrence on this Review, and I will also definately give a report back.)
Thank you.
Regards
Nkanyiso, on behalf of Welile Msomi.
Good day,
I have sent email with screenshot with a message from Deon from Olgars Auto requesting Welile Bank details and promising to make payment. Welile provided details and Deon Acknowledge.
Welile advised to Deon to please conclude communication with me once payment is done.
Please advise when payment will be made?
Regards
Nkanyiso on behalf of Welile.
Good day,
I have sent email with screenshot with a message from Deon from Olgars Auto requesting Welile Bank details and promising to make payment. Welile provided details and Deon Acknowledge.
Welile advised to Deon to please conclude communication with me once payment is done.
Please advise when payment will be made?
Regards
Nkanyiso on behalf of Welile.
Hello,
I have received proof of payment, thank you. Will advise once payment reflects.
Regards
Nkanyiso on behalf of Welile.
Hello,
I have received proof of payment, thank you. Will advise once payment reflects.
Regards
Nkanyiso on behalf of Welile.