Waiting for correct study material

<p>I am a registered student at olg. I am in the 3rd semester completing my Bed Honours in Education Management. I contacted the call centre 3 weeks ago to notify them that I have received the incorrect study material for a module. I have subsequently called three times but each time I am told that my query has been sent to Glenda and that I should await feedback. I am now starting to get concerned that I perhaps will not receive the books to effectively complete my studies as it seems that there is only one person that can effectively address my query . Thus far, the service was excellent but I suppose that is because I had no requests that needed attention. Could someone kindly advice when I can expect the material to reach me? Thank you. May. Student number ********** 66</p>