1 reviews | Active since Nov 2015
OLG is the worst!
Bad is not even the word I would use to describe this "learning institution". Deplorable, unorganized, arrogant, uncaring... these all seem to fit. I recently finished my BBA part time studies, whilst working full time and trying to accommodate OLG's ever changing schedule and expectations. In November 2024, I phoned in and spoke to a lady (Portia) to enquire around deferring and exam due to capacity constraints at work. She assured me this would be fine and she would make a note of such. AFTER my exam for this module in June 2025 (no communication from OLG on this) I received an SMS indicating I need to pay R500. For what? Who knows! After calling them - their system was "down" (is it ever not?!) so I couldn't check the Financials tab - I was advised this is a "rewrite fee" for the module I deferred... What?! I asked for feedback on this, and have not heard a word. In the meantime, our results were constantly delayed, both on assignments and exams, resulting in some of the students not being able to register for further studies, as results are required to apply. The only constant of this institution is that they will take your money and then refuse to assist you in your studies. Contact classes were set up by lecturers and changed at the last moment, submission dates were poorly communicated, feedback was slow and lacking. My advise, rather study anywhere else!
Not only was my issue addressed, but the institution took this as a learning opportunity to fill some gaps within their staff and students process knowledge.
The manager also kept me abreast of developments and truly gave great customer service.
Thank you, Sekai, for sorting this out and your time and effort to rectify the issues mentioned.
You are a great asset to OLG.
Not only was my issue addressed, but the institution took this as a learning opportunity to fill some gaps within their staff and students process knowledge.
The manager also kept me abreast of developments and truly gave great customer service.
Thank you, Sekai, for sorting this out and your time and effort to rectify the issues mentioned.
You are a great asset to OLG.
