MO
Mary O
1 reviews | Active since Feb 2020
07 Feb 2025, 07:21
Olea Insurance Solutions Africa
We have a Prestige Portfolio Business Insurance with them in the Hospitality Industry. There were damages to our property in November 2024. Each week is a new excuse or reason why they can't pay the claim. It is resulting in our property not being repaired. Totally unreasonable to expect us to wait almost 5 months. Please never use them. They don't pay out.
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Olea Insurance Solutions Africa's replyOfficial
10 Mar 2025, 14:04Dear Mary,
We sincerely apologise for the inconvenience you experienced. We have reviewed the claim thoroughly and can confirm that the settlement was processed to you. However, we are taking immediate steps to address the delays you encountered.
We take all feedback seriously, and we understand your frustration in obtaining the settlement. We fully understand how important it is to receive timely service, and we are committed to resolving the issues that contributed to the delay.
Please rest assured that we are working diligently to improve our processes and prevent this from happening again in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Olea Insurance Solutions Africa's reply10 Mar 2025, 14:04
Official
Dear Mary,
We sincerely apologise for the inconvenience you experienced. We have reviewed the claim thoroughly and can confirm that the settlement was processed to you. However, we are taking immediate steps to address the delays you encountered.
We take all feedback seriously, and we understand your frustration in obtaining the settlement. We fully understand how important it is to receive timely service, and we are committed to resolving the issues that contributed to the delay.
Please rest assured that we are working diligently to improve our processes and prevent this from happening again in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out.