Third Party Recovery

Hello Virgin Money<br> <br> Please explain to me as to how does Lehlogonolo from Third Party Recovery get a wrong version of the accident report, and then has the nerve to tell me there's nothing she can do. I logged a claim call where the third party was at fault and now the call gets closed to say I am the one at fault. Really, when I checked with the claims department to understand the report, the version is that of the third party being at fault and not me, which system is lehlogonolo using? I mean really, to me she seems like someone who really do not know what she is doing. <div><br></div><div><em>(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)</em></div>