Terrible service for my Building Claim

A vehicle ran into our house around the 15th December 2014 and broke down half of our front boundary wall including our garage door. Initially I understood and accepted that the damage wont be fixed in December by our insurer as most suppliers were on a holiday break. It is now two months after the incident happened and contractors came to start working on my place about 4 weeks ago. I sent virgin insurance an email to outline the following things that I am not happy about from the work the contractors did at my place:<br> <br> 1.They used the wrong paint colour on my wall<br> 2.The post box and street number signage is not installed. When my wife asked about this, she was told its not on their job card, we need to speak to our insurance<br> 3.They did not remove the rubble<br> 4.My pedestrian door handle/locker is not painted to its original colour (metallic black)<br> 5.My paving brick which was broken when the wall fell is not fixed<br> 6.They left marks of the paint they were using on the exterior on my garage interior white wall<br> <br> I have been making one call after another to virgin insurance trying to get feedback on the above issues. No feedback still and their customer service is so pathetic