terrible saearvice

The service and the disrespect we as a paying client receive is appalling, the audacity of after a year it is now convenient to send there own fridge specialist out and the by contradicting all the other information that we have received, why wasn't this specialist sent out last year already? missed calls don't constitute contacting the client! and to say if you don't adhere to this contradicted policy we will simply just close the claim because its easier to close a query than to attend to it! Please could our complaint be sorted out and could omebody who is willing to helpp assist with our claim. To wait a year to be told on no we need to send our own specialist! why did it take so long to come back and specify that! the person who contacted us from the contact centre was utterly rude and extremely contradictory!