TERRIBLE RESPONSE SERVICE

I am so upset with the service of response from Virgin. I am currently overseas and my only way of updating or requesting details from them is via email. They have one email address which you have to wait 48 hours for a response which many of my 10 emails received response. I requested quotes which they gave me another cars details then they confirmed a new policy when i clearly requested quotes for both comprehensive and lower bracket insurance. I have no idea how a company has such bad customer service. All i request is an email address to deal with one person on the same day. I now await a quote i requested from them 4 times.